Refund policy

At Diamond Star Enterprise Global, we want you to enjoy every purchase. If you’re not satisfied, please review the guidelines below.

Return Window

• Returns accepted within 30 days of delivery.

• Items must be unused, unworn, and in original packaging with all seals and tags intact.

Final Sale Items

The following cannot be returned for hygiene, safety, or digital-delivery reasons:

• Clover Crush beverages

• Snacks & confectioneries

• Beauty & skincare

• Fragrances

• Earrings

• Custom/personalised jewellery

• Digital downloads

• Sale/clearance items

Return Shipping

• Customers are responsible for return shipping costs.

Refunds

• Refunds are issued after inspection.

• Approved refunds are returned to the original payment method within 5–10 business days.

Damaged or Incorrect Orders

If you receive a damaged or wrong item, contact us within 48 hours with photos or video.
We will replace the item or issue a refund at no cost to you.

Exchanges

We do not offer direct exchanges. Please return the item (if eligible) and make a new purchase.

Cancellations

Orders may be cancelled within 12 hours if not yet processed or shipped.

Contact

For all return and refund enquiries, email:
📧 returns@diamondstarenterprise-global.com

We’re here to help and support you every step of the way.